Política de reembolso

Every Lunita is made to order, just for you, with your photos. Because of that, these are our cancellation and refund rules:

• If you cancel before you receive your first design, you get a full refund.
• If you cancel after your first design and before we print, you get a refund minus $15 for the design work.
• After printing, there are no cancellations, returns or exchanges, because your Lunita has your photos and can't be sold to anyone else.

If it arrives damaged: send us photos of the box and the lamp within 48 hours of receiving it, and we'll make you a new one at no cost.

If we made a mistake (something different from the design you approved), we remake it at no cost. What you approve is what we print, so please check names, dates and lettering carefully: a mistake that was already in the approved design is not fixed for free.

Light base limited warranty: 6 months against failures of the light, the switch or the cable. It doesn't cover bumps, drops, water, heat or misuse. To use it, first send us a short video of the problem. Then you mail us the lamp (you pay for that shipping) and we send you a new one at no cost, with free shipping.

Priority: if a priority order doesn't ship on time because of us, we refund the $10 priority fee.

To start a claim, write to hola@lunitaglow.com. Full policies: https://lunitaglow.com/pages/politicas