Our policies

Every Lunita is made to order, just for you, so we want you to know how we work from the start. If you have a question, write to us and we’ll gladly help.

1. Your order and payment

1. Each lamp is made to order, just for you, with your photos.
2. When you upload a photo, you confirm that it’s yours or that you have permission to use it. We don’t make lamps with offensive, violent or adult content, or with photos of other people without their permission. If an order doesn’t follow this, we cancel it and give you a full refund.
3. Orders are paid in full when you place them, in US dollars (USD), with the payment methods shown at checkout.
4. You pay the price shown on the day of your order. The price depends on the size. There are extra charges for: each photo after the first one ($2), a message longer than 30 characters ($2), each name under the photos after the 2 included ones ($2), priority delivery ($10 plus express shipping) and each design change after the first one ($5, see section 2).
5. Discounts: one code per order. Discounts can’t be combined and don’t apply to orders already paid. The first-order discount (15%) can be used once per customer. Discounts apply only to the Lunita itself: the priority fee and extra names are not discounted.
6. Review discount: if you leave us an honest review on lunitaglow.com and agree to receive our seasonal promotion emails, you get up to 15% off your next order in our store, depending on how many reviews you leave: 3% for each review, up to 15% with 5 reviews. The discount doesn’t depend on whether your review is good or bad: we just want your honest opinion. These reviews are marked on our site as “discounted review.” We don’t give discounts for reviews on other sites, like Google or Facebook. If you share your Lunita on social media and got a discount or a gift from us, please say so in your post (for example, with #ad or “Gift from @lunitaglow.usa”). You can unsubscribe from our emails anytime. If you’d also like us to show your Lunita, you can give us permission on Share your Lunita: it’s optional and doesn’t change your discount.

2. Your design and approval

1. After you pay, we prepare your design and email you an image of how your Lunita will look lit up and turned off.
2. Your order includes 2 versions of the design: the first one and one change, at no extra cost. If you’d like another change after that, each additional change has a $5 design fee, and we send you the charge before we make it.
3. You have 24 hours to reply to each version. If we don’t hear back in that time, we make your lamp with the latest version we sent you.
4. What you approve is what we print. Please check names, dates and lettering carefully: a mistake that was already in the approved design is not fixed for free.
5. How a Lunita looks: the photo appears in shades of one color when it’s lit; it isn’t full color. The design image is a very close preview, but brightness and tone may vary a little because every piece is made individually.
6. The result depends on the photo. If a photo is too dark, small or blurry, we let you know before designing and ask for another one.

3. Timing and shipping

1. Standard delivery: your Lunita ships 48 hours to 7 days after you approve the design, depending on how many orders we have. Mail time is added after that.
2. Priority: it costs $10 plus express shipping. We make your Lunita before standard orders, and it ships within 48 hours after you approve the design, by 2-business-day express shipping. To count as priority, the order must be placed before 10 a.m. (Ohio time); orders placed later start the next day. We can’t promise an exact arrival date, because that depends on the shipping company. If it doesn’t ship on time because of us, we refund the $10 priority fee.
3. During busy seasons, like December, times may be longer. We let you know in the store before you pay.
4. Shipping: anywhere in the United States. Shipping is calculated at checkout. Standard shipping is free on orders of $90 or more, counted after discounts. Priority express shipping is always paid separately.
5. Delivery in Cleveland: we deliver it in person for up to $10 depending on distance, up to 20 miles from our workshop. At checkout, choose “Local delivery” and we’ll email you to set up the day and time. Need another arrangement? Email pedidos@lunitaglow.com. If you prefer, you can also choose shipping by mail; it’s your choice.
6. Local pickup: free at Willoughby Hills City Hall (35405 Chardon Rd), by appointment only. Email pedidos@lunitaglow.com in advance to set the day and time, based on Luis’s availability. At checkout, choose “Pickup”.
7. Please check your address at checkout. If a package comes back because the address was wrong, the customer pays for the new shipment.
8. Once the package ships, travel time depends on the shipping company. If it gets lost, we help you file the claim.

4. Cancellations, changes and warranty

1. If you cancel before you receive the first design: you get a full refund.
2. If you cancel after the first design and before printing: you get a refund minus $15 for the design work.
3. After printing, there are no cancellations or returns, because your Lunita has your photos and can’t be sold to anyone else.
4. If it arrives damaged: send us photos of the box and the lamp within 48 hours of receiving it, and we’ll make you a new one at no cost.
5. If we made a mistake (something different from the design you approved), we remake it at no cost.
6. Light base limited warranty: 6 months against failures of the light, the switch or the cable. It doesn’t cover bumps, drops, water, heat or misuse. To use it, first send us a short video of the problem. Then you mail us the lamp (you pay for that shipping) and we send you a new one at no cost, with free shipping.

5. Care and safety

1. For indoor use only, in a dry place.
2. Keep it away from heat and direct sunlight, and don’t leave it inside a car: heat can warp the material.
3. Use the cable that comes with the lamp and a regular USB charger.
4. It’s not a toy and it isn’t made for children. Keep it and its cable out of reach of small children and pets, and away from cribs.
5. Clean it with a soft, dry cloth. Don’t use water or cleaning products.
6. Every Lunita comes with a care card in the box.

6. Your photos and your privacy

1. We use your photos only to make your Lunita. We don’t sell them or share them with anyone.
2. We don’t post your photo or your lamp on social media or in the store without your written permission. If you’d like to share it, you give us that permission by checking the “It’s OK to share my Lunita” box when you create your order, or on Share your Lunita. You can take it back anytime by writing to hola@lunitaglow.com, and we’ll remove it from the store and our social media.
3. We keep your photos and design for 6 months after we ship your order, in case you want to order another one. After that we delete them from our system. You can ask us to delete them sooner, anytime, at pedidos@lunitaglow.com. The photo you upload at checkout is also stored by Shopify, our store platform, as part of your order.
4. Your contact and payment details are kept by the online store (Shopify). We never see or keep your card numbers.
5. If you sign up for our emails, you can unsubscribe anytime.

7. Our brand and this website

1. Every Lunita is designed & 3D printed in the USA.
2. Everything you see on this website belongs to Lunita Glow LLC: the Lunita Glow name and logo, the text, photos, drawings and design. It is protected by copyright and trademark laws.
3. You’re welcome to browse the website and share the link with anyone. What is not allowed, without our written permission, is copying our text, photos or designs, or using the Lunita Glow name or our logo in another store, website or product.
4. Using automated programs to copy the content of this website is not allowed.
5. Your Lunita is for your personal use or to give as a gift. Copying it or making copies to sell is not allowed.
6. The photos you send us are still yours (see section 6).
7. If you see someone using our name or copying our website, we’d really appreciate it if you let us know at hola@lunitaglow.com.

8. When you place your order

1. Before paying, you check the box “I have read and accept the policies.” By placing your order, you accept these policies.
2. Your order confirmation email reminds you of the most important points and links to this page.
3. We may update these policies. Your order follows the version that was published on the day you bought.
4. Questions? Write to us at hola@lunitaglow.com. We answer in Spanish or English.